Operational resources hub

This site is intended as a central signposting point for operational managers and support teams. It brings together live risk assessment and assignment instruction tools, practical guidance, training resources and key external compliance links in one place.

It is designed to support stronger operational consistency, easier access to documentation and quicker reference to current guidance across risk, screening, training and assurance activity.

One location for managers to access tools, systems and awareness resources. Reduces wasted time, improves consistency, supports governance and strengthens operational delivery.

ACS assessment countdown

Live countdown to the next scheduled ACS assessment date.

What stronger risk assessments should demonstrate

• A clear description of the actual hazard.
• Who may be harmed and how harm could realistically occur.
• Existing controls written in practical, operational terms.
• Further controls described clearly enough to be actioned.
• Review triggers after incidents, near misses, change or control failure.

Example wording & review prompt

Weak: Staff to take care and follow site rules.

Stronger: Officers to use the designated pedestrian route, remain clear of reversing vehicles, maintain radio contact during delivery periods and stop access if visibility or marshalling arrangements are inadequate.

Risk assessments should be reviewed where they are no longer valid, after significant change, following incidents, complaints, new equipment or deterioration in standards.

What good assignment instructions should include

• Clear site purpose, opening hours, access and egress arrangements and key risk areas.
• Specific officer duties by post, shift or patrol requirement.
• Emergency procedures, evacuation roles, emergency contact points and escalation routes.
• Client-specific instructions, prohibited actions and expected service standards.
• Reporting expectations, welfare arrangements, lone working controls and communications requirements.
• Current contact numbers, site names, keyholder or manager details and any current local risk information.

Review prompt and example wording

Assignment instructions should be reviewed at least annually as an internal standard, and updated immediately after significant change, serious incident, client instruction change, revised site layout, staffing changes, new risks or contact detail changes.

Example: The officer is to complete an external perimeter patrol at the start of shift, at 22:00, 00:00 and 03:00, paying particular attention to rear fire exits, plant access doors and delivery gates. Any unsecured access point is to be photographed where safe, recorded in the site log and escalated immediately to the on-call manager and site duty contact.